MY SERVICE TO YOU

After a inital phone call, I'll visit your Spa and carry out a starting assessment.

Normally I’ll work with your Spa Manager to improve the business, so that we’re all on the same team.

How often I visit and how much time it will take depends entirely on the starting point and what you want to achieve.

WHAT I'LL LOOK AT

During the initial assessment I can look at one or all of the following depending on your requirements;

  • Occupancy rates

  • Treatment times, prices and cost

  • Staffing levels

  • Achievable revenue based on staffing and your prices per hour

  • Turnover and profit comparisons and bench-marking

  • Standard of your rooms, equipment and overall appearance

  • Your Customer Journey

  • Your software

  • Marketing reminders, follow up, general email marketing

  • Brand support and special events.

INDIVIDUAL PROJECTS

Specific Projects which I can work on with your manager and team include:

  • New booking software implementation and/or better programming of services with your software

  • Price guide for all services based on cost analysis and implementation of prices

  • Customer journey analysis and recommendations

  • Partnerships with 3rd parties such as Spa Seekers, and package recommendations

3-6 MONTH PROJECTS

If your Spa needs more intervention, I recommend starting with a 3 month committment. My aim is to;

  • Get a full understanding of your Spa financial and operational performance

  • Look at all the areas from my initial assessment, and devise a strategy of improvement over 3 months.

  • After agreeing the strategy, implement changes along with your manager and team.

  • Ensure the processes remain and are repeatable

ONGOING MONTHLY SUPPORT

If you would like me to oversee your Spa performance with continued support, I offer that too.

In person support - with a monthly visit to your Spa and ongoing advice.

On the phone support - with ongoing advice.

Get in touch to discuss.

My primary aim is to enhance your Spa's performance firstly without additional expenditure. In most cases I can make significant improvements to your business for little or no extra cost.

If investment is needed, I’ll tell you why and how much and we can go from there. At the project conculsion I'll ensure your Spa Manager understands the processes to maintain the improvements.

RACHAEL HYLAND - CONSULTANCY

To help Spas become more profitable, and run more efficiently. With 20 years experience in the Spa, Clinic & Salon world, Rachael has helped business owners all over the country to become more successful.

Copyright 2024 | Rachael Hyland